Qualification : BE/B.Tech/ME/M.Tech/MCA/BSc/BCA or Any Degree
Full Time
Salery : As per company standard
About Company
Wipro Off Campus Drive 2022 Hiring BE/B.Tech/ME/M.Tech/MCA/BSc/BCA graduates for the role of Associate – Voice at Hyderabad location. The detailed eligibility and application process are given below.
Responsibilities
Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
Update own availability in the RAVE system to ensureproductivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all clientqueries
Resolve client queries as per the SLA’s defined in thecontract