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Wipro Off Campus Drive 2022
Associate – Voice
Wipro
Job Location : hydrabad
Sat Jun 11 2022

Qualification : BE/B.Tech/ME/M.Tech/MCA/BSc/BCA or Any Degree
Full Time
Salery : As per company standard

About Company
Wipro Off Campus Drive 2022 Hiring BE/B.Tech/ME/M.Tech/MCA/BSc/BCA graduates for the role of Associate – Voice at Hyderabad location. The detailed eligibility and application process are given below.


Responsibilities

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
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