Ubisoft Jobs Pune 2022
Junior Account Support
Job Location : pune
Tue Jul 12 2022

Qualification : B.Com/BBA
Full Time
Salery : As per company standard

About Company
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

Job Description

Under general supervision, in an in-bound web ticket and chat environment, the Account Support will provide general customer service included but not limited to technical, payment, and account support.

Assistance must be provided professionally and personally utilizing clear written communication. Customer representatives are required to perform other work as necessary to ensure smooth operation of the team environment and department.

Ubisoft customer representatives are experts in internal troubleshooting procedures and practices and are able to communicate these with full confidence.

Duties and Responsibilties:

  • Follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information
  • Switch between two support modalities (webmail and chat) as determined by leadership staff based on volume, demand, and staffing needs
  • Address customer concerns and inquiries by interacting in a professional and friendly manner
  • Use a computer to accurately record customer interactions and support transactions
  • Use provided resources to research customer issues
  • Identify and escalate new issues per specified protocol
  • Where appropriate, redirect customers to other regional support or outside organizations
  • Participate in training and development activities
  • Complete tasks as assigned by supervisory staff

Skills Required

  • Ability to write clearly and accurately following conventional rules for grammar, mechanics and spelling
  • Demonstrated typing efficiency and accuracy
  • Proficient use of PC and customary productivity applications
  • Knowledge of computer systems and gaming platforms
  • Familiarity with good service practices and core values
  • Pleasant, patient, and friendly attitude
  • Ability and willingness to work in a team environment to achieve the greater good
  • Ability to follow through and achieve action items in a multi-tasking environment

Personal Skills:

  • Reliable attendance and punctuality, meeting the attendance policies in place
  • Adapts to change quickly and effectively, maintaining a professional attitude
  • Flexible to work in shifts
  • Self-directed focus, achieving tasks in a team environment to provide appropriate outcomes in a timely manner
  • Interacts with colleagues and customers in a manner which instills confidence in the organization
  • Accepts and provides feedback in a professional and courteous manner