Tesco Careers 2022
Associate-Colleague Help
Job Location : bangalore
Wed Jul 06 2022

Qualification : Any Degree/MBA
Full Time
Salery : As per company standard

About Company
One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia.

Job Description

I am the first point of contact to store head office and bank colleagues in the UK and Ireland with issues/queries related to policies benefits pensions grievance pay maternity health & wellness etc.

  • In this job I am accountable for:
  • Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
  • Ensuring I understand our Core Purpose and the role I play in delivering this
  • Role modeling the Tesco values and leading by example in what I do and how I behave
  • Understanding the part I play in delivering our key metrics and performance measures
  • Provide support based on Tesco people policy to UK colleagues
  • Provide support to colleagues on maternity/paternity/shared parental leave/lifestyle break/career break/flexible working/performance and absence management related issues and queries
  • Understanding and interpreting the UK legislative rules Tesco policies diverse terms & conditions payroll system and the procedures for Payroll activities
  • Work efficiently and in partnership with other people teams for quicker resolutions
  • Delivering my role and all relevant KPIs consistently and to agreed quality and reliable service standards
  • Delivering my own personal objectives preparing for and participating fully in everyday and structured conversations with my colleagues and manager
  • Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
  • Taking ownership of the issue and using my knowledge and behavioural skills to engage understand action and deliver with confidence
  • Use my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
  • Identify what is getting in the way and be a catalyst for improvement by highlighting the issues Continually developing my skills to be the best I can be in my role
  • Following our Business Code of Conduct and always acting with integrity and due diligence.

Skills Required

  • Operational skills relevant for this job:
  • Strong Communication skills in English
  • Effective written communication
  • Understanding of HR domain like policies etc. (good to have)
  • The ability to form positive relationships with
  • colleagues
  • Knowledge of Microsoft Word Excel and
  • Outlook