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TCS Recruitment 2022
Service Desk Analyst
TCS
Job Location : bangalore
Sat Jun 11 2022

Qualification : Any Degree Graduate
Full Time
Salery : As per company standard

About Company
TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst. Candidates with Any degree – 2018/2019/2020/2021/2022 batch graduates can apply. Selected candidates will be working at Bengaluru location. The detailed eligibility and application process are given below.


What we are looking for

  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Managing one or more customer service or service desk functions.
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Receives and handles requests for service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Escalates complex or unresolved incidents.
  • During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
  • Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
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