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 SS&C Technologies Recruitment 2022
Associate Backoffice Specialist
SS&C Technologies
Job Location : hydrabad
Fri Jul 01 2022

Qualification : Any Degree
Full Time
Salery : As per company standard

About Company
SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C (NASDAQ: SSNC) is a trusted provider to more than 18,000 financial services and healthcare companies, with over 24,000 employees and operations in 104 cities across 40 countries. Built upon a foundation of expertise, innovation and excellent customer service, SS&C powers some of the largest financial and healthcare firms in the world.


Job Description

The global Customer Success (CS) team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges to think “outside the box” from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.

Responsibilities:

  • Responsible for completion of projects on Customer Success team.
  • Complete Projects in a timely manner and with high quality.
  • Confirm client requirements, manage internal customer expectations, and liaise with other internal teams as needed.

Skills Required

  • Bachelor’s degree preferred
  • Experience: 0-2 years
  • Passionate about customer success
  • Attention to detail
  • Strong analytical skills
  • Strong Computer Skills required
  • Strong Excel knowledge (If Statements, VLOOKUP’s, MID, LEFT, CONCATENATE Functions)
  • Experience with Macros and VB Scripting (a plus)
  • Comfortability with filtering and pivot tables
  • Basic Knowledge and understanding on SQL queries and XML Able to communicate well with technical resources and utilize strong logic abilities to think through and drive alternatives solutions
  • Work well in a fast-paced, high volume environment
  • Excellent team player
  • Self-starter
  • Demonstrated verbal, written and interpersonal communication skills
  • Demonstrated Problem-solving skills
  • Demonstrated skills in adapting, multi-tasking and troubleshooting
  • Demonstrated ability to work individually and as part of a project team
  • Ability to effectively set and mange expectations
  • Reliability, a strong work ethic
  • Able to communicate well written and verbally to effectively set and mange expectations
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