The global Customer Success (CS) team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges to think “outside the box” from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Responsibilities: