Job Description

The global Customer Success (CS) team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges to think “outside the box” from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.

Responsibilities:

• Responsible for completion of projects on Customer Success team.
• Complete Projects in a timely manner and with high quality.
• Confirm client requirements, manage internal customer expectations, and liaise with other internal teams as needed.

Skills Required

• Bachelor’s degree preferred
• Experience: 0-2 years
• Passionate about customer success
• Attention to detail
• Strong analytical skills
• Strong Computer Skills required
• Strong Excel knowledge (If Statements, VLOOKUP’s, MID, LEFT, CONCATENATE Functions)
• Experience with Macros and VB Scripting (a plus)
• Comfortability with filtering and pivot tables
• Basic Knowledge and understanding on SQL queries and XML Able to communicate well with technical resources and utilize strong logic abilities to think through and drive alternatives solutions
• Work well in a fast-paced, high volume environment
• Excellent team player
• Self-starter
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated Problem-solving skills
• Demonstrated skills in adapting, multi-tasking and troubleshooting
• Demonstrated ability to work individually and as part of a project team
• Ability to effectively set and mange expectations
• Reliability, a strong work ethic
• Able to communicate well written and verbally to effectively set and mange expectations