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Qualys Recruitment 2022
Technical Support Engineer
Qualys
Job Location : pune
Thu Jun 09 2022

Qualification : BE/B.Tech
Full Time
Salery : As per company standard

About Company
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of cloud-based security and compliance solutions with over 19,000 active customers in more than 130 countries, including a majority of each of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and consolidate their security and compliance solutions in a single platform and build security into digital transformation initiatives for greater agility, better business outcomes and substantial cost savings.


Job Description

  • The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer – Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions.
  • The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.

Skills Required

  • 0-1 years of experience in Technical Support role.
  • Vulnerability Management, Web Application Security/Firewall application support experience is preferred
  • In-depth TCP/IP understanding.
  • LAN/WAN infrastructures.
  • Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Bachelor of Science, preferably with a major in Computer Science or equivalent experience
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