NI Recruitment 2022
Account Operations Representative
Job Location : bangalore
Fri Jul 29 2022

Qualification : Any Degree
Full Time
Salery : As per company standard

About Company
NI transforms the way engineers and scientists around the world design, prototype, and deploy systems for test, control, and embedded design applications. Using NI open graphical programming software and modular hardware, customers at more than 30,000 companies annually simplify development, increase productivity, and dramatically reduce time to market. For more than 40 years, NI has developed automated test and automated measurement systems that help engineers solve the world’s toughest challenges. From testing next-generation gaming systems to creating breakthrough medical devices, NI customers continuously develop innovative technologies that impact millions of people.

Job Description

Account Operations team provides a streamlined, ‘primary point of contact’ style engagement path for Sales and our High Potential Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth. The AO CSRs partner with the AOMs and are responsible for the transactional activities related to the covered accounts throughout the quote to cash process and post delivery.

Key Responsibilities

  • Ensure customer satisfaction and provide professional customer support by understanding variety of NI departments, processes, and applications
  • Handle general customer requests both external and internal
  • Timely quote creation and delivery for AOM account(based on request)
  • Accurate customer purchase order process by keeping SLAs
  • Escalate issues to management and/or partner with other departments when necessary to ensure end to end resolution
  • Provide timely feedback on the efficiency of the customer service process and identify process improvement opportunities
  • Engage in mentorship and training initiatives to support onboarding and continuing education of peers

Skills Required

  • Bachelor’s Degree
  • Fluent English
  • Experience and knowledge for Quote to Order process
  • Possess the ability to build and preserve relationships both internally and externally
  • Strong communication skills including the ability to deliver crisp, concise verbal and written updates
  • Possess an analytical, problem solving mindset
  • Strong multi-tasking skills
  • Effective time Management skills and a self-starter attitude
  • Oracle order entry and CRM tools experience a plus
  • Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed
  • Experience: 1+ years of experience in a similar domain