Mphasis Recruitment 2022
Web Chat Process
Job Location : pune
Sun Jul 03 2022

Qualification : BE/B.Tech/Any Degree
Full Time
Salery : As per company standard

About Company
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.

Job Description

  • Chat/Web-Chat Associate
  • Analyst utilizing hands-on Customer Engagement
  • Solving Queries over Web-chat process within the given time span

Primary Responsibilities

  • Customer engagement over live chats
  • Identify and resolve escalated customer issues
  • Find alternate solutions by researching and exploring information using available resources.

Skills Required

  • 6 months+ experience in web chat with excellent command over English
  • FRESHER can also apply
  • Good typing speed of over 25 WPM and 90% accuracy
  • Proficiency in Microsoft Office (especially Excel, Word)
  • The candidate has to be a quick learner, high on energy and must have a flair for customer processes
  • Willing to work in 24×7 Shifts
  • Work from Office
  • Immediate Joiners Only