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Microsoft Off Campus Drive 2022
Technical Support Engineer
Microsoft
Job Location : hydrabad
Thu Jun 23 2022

Qualification : BE/B.Tech
Full Time
Salery : As per company standard

About Company
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.


Job Description

  • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Responsibilities

  • Build business relationship with key customer contact and TAM and enhance the trust.
  • Quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform.
  • Customer communication & situation management.
  • Accountability & teamwork.
  • Driving Cross-team engagement/collaboration.

Skills Required

  • Familiarity with networking concepts including VIPs, NAT, DNS
  • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
  • Understanding of load balancing, VPN technologies preferred
  • Understanding of the OSI model and related concepts.
  • Experience on Azure Virtual Network
  • Experience on Azure DNS and clarity on DNS concepts
  • Experience and understanding on Express Route Circuit and Application Gateway
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