Ads
Kroll Off Campus Drive 2022
Junior Service Desk Analyst
Kroll
Job Location : mumbai
Sat Jun 18 2022

Qualification : Bachelor’s Degree
Full Time
Salery : As per company standard

About Company
Kroll Off Campus Drive 2022 for Junior Service Desk Analyst for the Mumbai location. Bachelor’s Degree preferred for this role. freshers candidates can apply for Kroll Off Campus Hiring 2022


Qualifications

  • Bachelor’s Degree preferred
  • Proficiency in English. Bilingual preferred with a good knowledge of Spanish/Italian/German/Japanese
  • An ITIL qualification is preferable but not essential
  • Sound understanding on customer support, operations and processes

Responsibilities

  • Provide first level technical assistance via phone and electronically
  • Support the company’s content management and file sharing application
  • Assign and maintain user access to the file sharing application
  • Initiate and complete onboarding and offboarding activities for all new hires and exits
  • Provide training on functionalities and capabilities of the File sharing application
  • Identify potential issues and Troubleshoot application related issues
  • Identify and escalate situations requiring urgent attention
  • Work with the vendor directly to resolve issues
  • Act as a single point of contact for users
  • Escalate recurring problems to the Service Desk supervisor
  • Follow up with end users to provide status updates as per Service Level guidelines
  • Support end users with their use of all Internal applications
  • Log all incidents and requests in the ITSM tool
  • Identify new issues and contribute to Knowledge Base development stay current with system information, changes and updates
  • Adhere to the documented policies and procedures
Ads