Iron Systems Off Campus Drive 2022
Customer Support Associate
Iron Systems
Job Location : noida
Thu Jul 14 2022

Qualification : BE/B.Tech/MBA
Full Time
Salery : As per company standard

About Company
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures

Job Description

  • Manage company’s customer services to support various customer services programs which includes 24×7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries
  • Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
  • Coordinate with resources/third party vendor to meet the SLAs.
  • Handle complete Day to Day Operations of the Command Centre.
  • Ability to complete the assignment on schedule.
  • Ensure all orders are completed and systems updated accordingly.
  • Ensure all outbound paperwork is accurate and recorded correctly.
  • Maintain metrics, customer service logs.
  • Other duties and special projects as assigned.

Skills Required

  • Strong Verbal and Written Communication
  • Analytical and Problem Solving mindset
  • Candidate Should be willing to work in a fast – paced 24×7 Environment. Shifts can be Day/Night depending on the Business requirements.