Ads
 Infosys Careers 2022
Technical Process Executive
Infosys
Job Location : pune
Fri Jul 01 2022

Qualification : BBA/BA/Any Degree
Full Time
Salery : As per company standard

About Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.


Job Description

  • Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
  • Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
  • Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
  • Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
  • Analytical and Problem solving skills Ability to Multitask Communication & Relationships Skills
  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value.

Skills Required

  • Good communication Skills and Verbal Skills
  • Good teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Quick learning Skills
  • Good technology Subjects.
Ads