Preferred Qualifications

Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial.

This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Responsibilities

Good interpersonal skills, verbal, and written communication skills and most importantly, empathy

Active user of Internet, various applications, 3rd applications on social media platform

Must have Email account & social Media accounts

Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment

Effective probing & root cause analysis skills

Problem solving skills with customer centric approach

Intellectually curious, agile, and creative, operating in a fast-paced environment

Promote a positive and inclusive work atmosphere

Should be proficient with apps & their functionalities

App Reviews, Testing & Building test cases is an added responsibility.