Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial.
This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement
Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
Active user of Internet, various applications, 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious, agile, and creative, operating in a fast-paced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews, Testing & Building test cases is an added responsibility.