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Genpact Careers 2022
Process Associate
Genpact
Job Location : noida
Mon Jun 13 2022

Qualification : Any Degree/Diploma
Full Time
Salery : As per company standard

About Company
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose — the relentless pursuit of a world that works better for people — we drive digital-led innovation and digitally enabled intelligent operations for our clients. Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 100,000+ of us.


Job Description

We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities

  • Premium application, reinstatement, renewal of payment received from policy holders
  • Backdate and cancellation of polices in case of payment made by policy holder get bounce
  • Respond to email /phone queries related to disputed cases
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
  • See opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues and pending items
  • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a teammate to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
  • Call out problems to senior staff members and or management as appropriate.
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