Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
The Role: The Sales Compensation Analyst will report into the Manager of Sales Finance and will be responsible for deriving the commissions for direct, indirect and overlay sales roles on a global level; including channel partner.
Be part of the team which provides support for all sales segments, regions and channels i.e. both direct and indirect
Calculate monthly, quarterly, and annual commissions through Sales Commission software tools for multiple business units according to compensation plans and internal policies, ensuring commission and bonus calculations are done accurately and in a timely manner
Partner with cross functional teams to onboard sales new hires, manage role changes, quota, and build and route compensation plans via Sales Commission software tools
Research and resolve attainment and commission questions, including calculating and processing adjustments for commissions
Work with sales management, Finance and revenue operations on design and implementation of new sales plans
Partner with accounts receivable team on clawback process and effectively communicate the process to the sales rep
Work with payroll for timely inputs for payroll processing for GTM organization
Research and resolve any discrepancy or issues raised by Sales Teams
Manage partnership, Channel and ISV partnership programs
Perform analyses, reconciliations, and ad hoc reporting as directed
Ensure compliance across the process and provide support for audit requirements
1-3 years of proven work experience in sales commission & incentive process in software/ITES organizations
Strong MS Excel and Google docs skills and experience
Experience with sales compensation tools/software
Excellent analytical skills along with the ability to create and present detailed reports
Ability to accurately process numerical data
Experience interpreting data analytics to derive business insight and drive business value.
High level of integrity where personal and professional values are aligned with the company’s mission, vision and leadership framework.