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 Ericsson Careers 2022
Support Engineer
Ericsson
Job Location : bangalore
Mon Jun 06 2022

Qualification : BE/B.Tech
Full Time
Salery : As per company standard

About Company
Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.


Job Description

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:

  • Handle customer issues
  • Handle dedicated support
  • Handle Software Update Management (SUM)
  • Mentor Remote Service Gateway (RSG)

Skills Required

  • Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology
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