Job Responsibilities

• To assist Deloitte employees with technical problems over the phone in a timely manner so that they can perform their job and be productive for the firm.
• Excellent knowledge of Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
• Knowledge on Active Directory such password reset, Account management, Mailbox and DL management.
• Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
• Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
• Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades