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Concentrix Careers 2022
Telecom Engineer
Concentrix
Job Location : mumbai
Sun Jul 31 2022

Qualification : BE/B.Tech/ME/M.Tech
Full Time
Salery : As per company standard

About Company
technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.


Job Description

  • These are L1 & L2 resources. Resident Engineers are ensuring to provide 24*7 Global Telecom support for all activities and will be managing Business As usual and providing support to Voice related critical components on ICDIAL and Genesys Platform.
  • RE will take care of existing accounts at W@H environment across multiple Geos i.e. NA, EMEA and India and back office / support functionalities 24*7 under CNX surveillance.
  • Will also handle RFS, Incidents and ramp up/ramp down requests. preventive maintenance activities, Usage Statistics, Uptime and vendor related coordination required to maintain and manage voice infrastructure.
  • The requirement is to carry out daily, fortnightly, monthly and quarterly activities effectively and on-time to ensure UPTIME of 99.99% , better response time and improve on CSAT.
  • Proactive Checklist requirements will be fulfilled part of their shift..

Skills Required

  • Good communication Skills and Verbal Skills
  • Good teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Quick learning Skills
  • Good technology Subjects.
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