Job Description:
Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature.
Contribute towards process improvements programs in their area of work.
Stakeholder/Business Management
- Effectively address client queries with timeliness and accuracy.
- Provide relevant client specific statements and information as per the requests received.
- Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.
- Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.
- Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.