Job Description:

Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature.

Contribute towards process improvements programs in their area of work.

Stakeholder/Business Management

• Effectively address client queries with timeliness and accuracy.
• Provide relevant client specific statements and information as per the requests received.
• Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.
• Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.
• Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.