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Cognizant BPO Jobs Chennai 2022
Technical/Customer Specialist Voice
Cognizant
Job Location : chennai
Tue Aug 09 2022

Qualification : Any Degree
Full Time
Salery : As per company standard

About Company
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.


Job Description

  • Ability to understand customer issue and route to appropriate team
  • Ticket Creation/Categorization/Prioritization
  • Incident resolution and recovery
  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket escalation to respective Support Group

Skills Required

  • Minimum 1 year experience in an International BPO.
  • Experience in Voice/Semi Voice process.
  • Expertise in Technical Skills.
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