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 BYJUS Off Campus Drive 2022
Customer Support Associate
BYJUS
Job Location : bangalore
Mon Jul 04 2022

Qualification : Any Degree
Full Time
Salery : As per company standard

About Company
BYJU’S is a global ed-tech company, providing highly adaptive, engaging and effective learning solutions to more than 150 million students around the world. Founded in India in 2011, BYJU’S mission is to make high-quality learning accessible to students everywhere. The BYJU’S family of brands includes Disney-BYJU’S Early Learn, BYJU’S Future School, Epic!, Osmo, Tynker, Toppr and WhiteHat Jr, along with our beloved flagship product BYJU’S – The Learning App. Together, BYJU’S solutions support Pre-K – 12 education and a wide range of competitive exams.


Job Description

  • Interact with customers through Calls (Voice Process)
  • Focus on achieving targets based on call quality, connectivity, CSAT etc
  • Maintains customer records by updating account information in the database.
  • Understand the customers query and identify the customers need and give the best resolution to the customer.
  • Recommend potential products or services to customers by analyzing customer needs.
  • Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
  • Focus on quality of work and documentation of the action as well.
  • Be a team player and maintain team spirit, positive energy at work.

Skills Required

  • Good communication Skills and Verbal Skills
  • Good teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Quick learning Skills
  • Good technology Subjects.
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