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Atlas Copco Off Campus Drive 2022
Trainee Service Engineer (Female candidates only)
Atlas Copco
Job Location : chennai
Fri Jul 08 2022

Qualification : BE/B.Tech/Diploma
Full Time
Salery : As per company standard

About Company
Great ideas accelerate innovation. At Atlas Copco, we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind. Atlas Copco is headquartered in Stockholm, Sweden, with customers in more than 180 countries. In 2021, Atlas Copco had revenues of approx. BSEK110 (11 BEUR) and about 43 000 employees at year-end.


Job Description

In this role your responsibilities are:

  • Look into the day-to-day functions of service related jobs and resolve day-to-day issues of the specified customer
  • Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader
  • Provide service to customers, discuss with them, make root cause analysis and give presentations to customer to improve life cycle of the product
  • Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensure proper logging into QCM data base
  • Escalate product related issue to R&D through different reporting portals
  • Keep the tools data up to date for assigned customers on Operations portal i.e. SPIRIT
  • Ensure and meet the target response time
  • Provide training to customers for better up time of the product
  • Co-ordinate with service sales team for proper execution of service plan
  • Guide/Assist service technicians to perform duties effectively
  • Mange the key accounts directly and ensure customer satisfaction
  • Arrange for customer presentations to improve product life cycle
  • Co-ordinate with the Project team for installation of machines allocated to service
  • Analyze the problems and guide the team accordingly
  • Ensure “Safety Health and Environment” compliance at on site workshop
  • Find out the red-flags and analyze the root cause for failures
  • Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
  • Handle and administer different techniques of service processes with regard to IMS
  • On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories

Skills Required

  • Graduate or Diploma holders in Electronics, mechatronics or instrumentation
  • Good communication Skills and Verbal Skills
  • Good teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Quick learning Skills
  • Good technology Subjects.
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