Job Description

As a member of the AISPL Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AISPL Cloud Support team provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

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Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading technologists around the world and resolve customer issues.
• Drive customer communication during critical events

Skills Required

BASIC QUALIFICATIONS

• 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
• Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
• Troubleshooting / Support experience
• Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Excellent oral and written communication skills
• Self-starter who is excited about technology

PREFERRED QUALIFICATIONS

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• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Strong customer focus & Multi-tasking skills
• Exposure to Cloud computing